See the following issue and solution for updating questions on Surveys;
· Trying to update a question on Surveys by deleting and adding a new question and this does not allow in doing so?
· The system will stop you from deleting a question if it has been answered by reps in calls already. If you were to delete this Question you would lose the records for all answers given by Reps.
· You can however deactivate a survey and create another Survey with a new set of questions. Also you can select the date range for surveys to be active. Once they are out of date range they will be removed from the reps device.